At Fiducian, protecting your personal and financial information is one of our highest priorities. Cyber threats are constantly evolving, and the risk of cybercrime is something we take very seriously. Australia’s $4 trillion superannuation industry is a tempting proposition for scammers and fraudsters.
The recent attempted unauthorised access to accounts at some of the largest Superannuation Funds in Australia, was a sobering reminder to many.
At Fiducian we were not impacted by these events, but we remain vigilant. That’s why we continue to invest in robust cybersecurity measures and maintain strong internal processes to keep your data and superannuation safe.
Cybersecurity is not just a technology issue, it’s a fundamental part of our organisation and the way we serve you. At Fiducian we have a range of security technologies and processes to give you peace of mind.
Systems & Processes
Our online systems are protected by multi-factor authentication (MFA), which adds an extra layer of security that makes it much more difficult for unauthorised individuals to gain access, even if your login details have been compromised.
Risk Culture
Members of our team complete annual cybersecurity awareness training. This training includes guidance on secure system use, protecting information, recognising threats, and reporting suspicious activity.
Industry Collaboration
As a member of the Australian Superannuation Funds Association (ASFA), we are actively involved together with the broader superannuation industry in assessing emerging cyber threats and optimising industry responses including through the experience of other organisations.
Protecting Yourself from Scams
Cybercriminals may contact you via email, text message, or phone in an attempt to trick you into sharing your password, installing malicious software, or revealing personal or financial information.
You can help keep your data safe by being mindful of some simple safeguards:
- Don’t share your passwords. Make them hard to guess. For example, don’t use your birth date, telephone number or name.
- Enable multi-factor authentication wherever it's available, including your banking, email, social media and other online accounts.
- Treat any unexpected emails, SMS or phone calls with caution. Fiducian will not send you a link in an unexpected SMS message and we’ll never send you an email or SMS asking you to provide your personal or banking details.
- If you feel like a call might not be genuine, hang up, and call back on an official phone number. Never provide personal information, download software or allow the caller to have remote access to your computer.
- If your mobile phone stops working unexpectedly, get in touch with your service provider to make sure you haven’t been a victim of ‘mobile phone porting’. This is where scammers use your information to transfer your phone number to another device so they can intercept SMS passcodes sent to you.
- Regularly check your account statements, internet banking, and transaction history. If you spot a transaction you don’t remember or recognise, let the organisation know straight away.
- Install up-to-date antivirus software on your devices to detect and prevent online attacks.
- Ensure your mobile phone and computer software are always up to date to protect against vulnerabilities.
- Report scams to the Australian Government’s ScamWatch service.
Whether you're accessing your account online, making a contribution, or receiving support, we are committed to keeping you and your superannuation safe, every step of the way