Protecting your wealth and personal information
At Fiducian, safeguarding your personal and financial information is a priority. As cyber threats evolve, we continue to strengthen our systems while helping our clients stay informed and vigilant.
How Fiducian protects your information
Cyber security is a shared responsibility. This short video explains how Fiducian protects client information and the simple steps you can take to stay safe online.
Fiducian | Security and Scam Awareness
Our Approach to Client Security
Fiducian uses multiple layers of protection to safeguard your information and investments.
Multi-Factor Authentication (MFA)
Our online systems use Multi-Factor Authentication, a critical security control which adds an additional layer of protection during the login process. Even if someone obtains your password, they cannot access your account without a verification code sent to your device.
Secure systems and monitoring
We continuously monitor our systems for suspicious activity and work to maintain strong cyber security practices across our platforms.
Client awareness and education
Helping clients recognise scams is an important part of protecting their wealth. We regularly share information about common scams targeting investors and retirees.
3 Steps to Protect Your Wealth
If you receive an unexpected request relating to your personal information or your Fiducian account, follow these three steps.
STOP
Take a moment to think. Scammers use urgency or fear to pressure you into acting quickly without thinking.
- Be cautious of unexpected messages requesting financial information
- Avoid clicking links in unsolicited emails or SMS messages
- Never share passwords or security codes Legitimate organisations will always allow time for verification.
CHECK
Scammers pretend to be from organisations you know and trust. Always confirm the source. Use contact details from official websites. Don’t click links, reply, or act on unsolicited emails, SMS, or phone calls.
- Contact the organisation using official contact details listed on their website
- Type the website address directly into your browser instead of clicking links
- Check current scam alerts through the Australian Government’s scam awareness services Verifying information can prevent financial loss.
PROTECT
If a communication feels suspicious, end it immediately. Hang up, block the number and delete the message. Never share passwords, security codes, TFNs, bank accounts or other personal details.
- Hang up or stop responding
- Block suspicious numbers or email addresses
- Delete suspicious messages
- Report the incident to Fiducian so we can assist and help protect other clients
If an investment opportunity promises guaranteed or unusually high returns, it is likely to be a scam.
Fiducian Resources
Scammers continually develop new techniques to target investors and retirees.
Understanding common scams can help you recognise warning signs early.
Explore common scams affecting investors
Think You’ve Been Targeted by a Scam?
If you believe you have received a suspicious message or may have been targeted by a scam, acting quickly can help protect your information.
Contact Fiducian
- Phone: 1800 653 263
- Email: info@fiducian.com.au
Additional Support
You may also wish to report scams to the Australian Government’s scam reporting service or seek identity protection support if your personal information may have been compromised.
