Security
At Fiducian, safeguarding your personal and financial information is a priority. As cyber threats evolve, we continue to strengthen our systems while helping our clients stay informed and vigilant.
Cyber security is a shared responsibility. This short video explains how Fiducian protects client information and the simple steps you can take to stay safe online.
Fiducian uses multiple layers of protection to safeguard your information and investments.
Our online systems use Multi-Factor Authentication, a critical security control which adds an additional layer of protection during the login process. Even if someone obtains your password, they cannot access your account without a verification code sent to your device.
We continuously monitor our systems for suspicious activity and work to maintain strong cyber security practices across our platforms.
Helping clients recognise scams is an important part of protecting their wealth. We regularly share information about common scams targeting investors and retirees.
Stop-Check-Protect
If you receive an unexpected request relating to your personal information or your Fiducian account, follow these three steps.
STOP
Take a moment to think. Scammers use urgency or fear to pressure you into acting quickly without thinking.
CHECK
Scammers pretend to be from organisations you know and trust. Always confirm the source. Use contact details from official websites. Don't click links, reply, or act on unsolicited emails, SMS, or phone calls.
PROTECT
If a communication feels suspicious, end it immediately. Hang up, block the number and delete the message. Never share passwords, security codes, TFNs, bank accounts or other personal details.
If an investment opportunity promises guaranteed or unusually high returns, it is likely to be a scam.
Resources
Scammers continually develop new techniques to target investors and retirees.
Understanding common scams can help you recognise warning signs early.
Explore common scams affecting investors
